Refunds, Returns and Exchange Policies

Return Policy

ANEU Kitchens does not accept returns to meet the required compliance standards under the U.S Food and Drug Administration Food Safety Modernization ACT (FSMA).

If you have received any of the following, please contact ANEU Kitchens at 610-251-9600 or catering@aneukitchens.com:

• Defective items
• Wrong product(s) received in an order
• Wrong amount of product shipped

We will handle and resolve all order complaints on a case-by-case basis.

Order Cancellation Policy

How to Cancel an Order

Once an order is placed, we make every effort to have it picked, packed, and ready for delivery within 2 business days, Monday – Friday, 9am – 5pm. Due to this, to cancel an order, the following policies apply:

• Business Hours: Monday – Friday, 9am – 5pm: You must contact us the same day you placed the order by 5:00pm EST to cancel an order.
• Evenings & Weekends: Anytime outside of our business hours, you must contact us by 11am on the next business day to cancel an order.

To cancel an order, contact us at at catering@aneukitchens.com.

What if I Cancel the Order Too Late?

We do not guarantee the processing of any cancellations that are not received in the stated timeframes above.

If you attempt to cancel an order outside of the stated timeframes above and the order has been picked, packed, and is ready for delivery and has not left our facility, there may be a restocking fee determined by ANEU Kitchens based on the order contents and quantities.

If you attempt to cancel an order outside of the stated timeframes above and the order has left our facility to be delivered, it can no longer be cancelled and the purchaser is fully responsible for the cost of the order.

Refund Policy

All refund requests are resolved on a case-by-case basis.

Order Pickup: For items ordered and picked up in store, please contact the location where you picked up your order.

Shipped Orders: For items ordered online and shipped, please contact us via email at catering@aneukitchens.com.

Lost or Damaged Product Shipment Policy

• Lost or damaged items during shipping will be handled through a claim in accordance with shipping carrier’s policy.
• Packages reported as delivered by the shipping company that are being disputed as such by the recipient will be treated as a dispute between the shipping company and the recipient.
• We will only reship in cases in which the shipping carrier compensates.

How to Contact Us

If there is a problem with the product you received, you need to cancel an order, there was an issue with shipment or general product and ordering questions, please email us at catering@aneukitchens.com.